Customer Success Manager

Salary: $120 OTE, Base 96k, IC 24k
Remote US, or if you're NYC based, there's an office!

*Open to a move? *
Want to join a rapidly growing Series B SaaS company revolutionizing the FinTech space?. We are seeking a dynamic and customer-focused individual to join a growing team as a Customer Success Manager to help them scale and offer a high touch, premium service to their customers. 

Key Responsibilities:
- Track customer outcomes and success goals with regular weekly meetings to ensure progress.
- Deliver Quarterly Business Reviews focused on key data insights, adoption, proactive recommendations, and value realization for customers
- Identify blockers to client success and develop mitigation strategies through internal and external collaboration
- Establish trusted advisor relationships with customer executive sponsors such that all activities are closely aligned with the customer’s business strategy.
- Address client inquiries quickly and manage all requests through to completion while setting clear timelines and expectations
- Conduct regular health checks to identify risks early and determine mitigation strategies
- Understand and track customer feature requests and provide regular input to the Product team based on customer feedback
- Develop communication cadence and leadership on product updates that impact your customers’ global content activities and objectives
- Own all processes and activities for customer renewals, ensuring on-time renewal and continued value
- Assess customer requirements, resolving problems, anticipating future needs, and generally serving as the customer’s advocate.

Experience:
- Minimum of 5 years experience in customer success, in a SaaS company.
- Experience dealing with 10-30 accounts maximum. 
- High touchpoint service, meeting with customers weekly or bi-weekly
- Proactive mentality, you'll pick up the phone and solve the problem, instead of waiting for an email back.

What We Offer:
- $120 OTE, Base 96k, IC 24k
- Remote US, or if you're NYC based, there's an office!
- Opportunity to work in a fast-paced, innovative environment with a collaborative and supportive team.
- Professional growth and development opportunities.
- Flexible working arrangements.

This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  
** If you're interested in this opportunity, please submit your CV via the link provided **
  
Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software ERP, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.

Enterprise Account Executive

Competitive salary and commission structure
Location: New York, United States - Remote

The Opportunity:
We are seeking a highly motivated and experienced Enterprise Account Executive to join a growing, Series A funded, GenAI start-up.

What You Will Be Doing:
- Develop and execute strategic sales plans to achieve or exceed revenue targets.
- Identify and engage with key decision-makers within target enterprise accounts.
- Conduct in-depth needs analysis to understand customer challenges and identify opportunities for our AI solutions.
- Present and demonstrate the value proposition of our products to prospective clients.
- Build and maintain strong, long-lasting customer relationships.
- Collaborate with cross-functional teams, including product, marketing, and engineering, to ensure customer success.
- Manage the entire sales cycle from lead generation to closing deals and post-sales support.
- Stay up-to-date with industry trends, competitive landscape, and emerging technologies.
- Provide feedback to the product team to inform the development of new features and improvements.

Skills & Experience:
To be successful in this role, you should have:
- Proven track record of success in enterprise sales, preferably within the AI or technology sector.
- 5+ years of experience in a sales role with a focus on enterprise accounts.
- Experience selling to C-Level decision makers.
- Experience meeting and exceeding quota.
- Exceptional communication, presentation, and negotiation skills.
- Ability to understand and articulate complex technical concepts.
- Strong problem-solving skills and a customer-centric mindset.
- Experience with CRM software (e.g., Salesforce) and sales automation tools.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.

What We Offer:
- Competitive salary and commission structure.
- Equity options in a rapidly growing startup.
- Comprehensive health, dental, and vision insurance.
- Generous PTO and flexible work arrangements.
- Opportunities for professional development and career growth.
- A collaborative and inclusive company culture.
- The chance to work with a talented and passionate team on groundbreaking technology.
 
This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
** If you're interested in this opportunity, please submit your CV via the link provided **
 
Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software ERP, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.

Sales Development Representative

Location: New York, United States (2-3 days in the NYC office)
Flexible PTO
Salary: Base of $50,000 with commission potential up to $20,000

The Opportunity:
We’re seeking a dynamic, creative, and driven Sales Development Representative (SDR) to join a team of passionate, ambitious SDR's. The company are a fast growing SaaS scaleup that have just got their Series B.  

What You Will Be Doing:
- Identify and engage target accounts to secure qualified meetings for Sales Executives.
- Execute outbound campaigns using a mix of phone, email, and LinkedIn.
- Follow up with leads generated by Marketing from various channels such as content downloads, webinars, and events.
- Clearly communicate the value of our solutions.
- Understand key personas to achieve desired outcomes from prospect engagement.
- Build and nurture meaningful relationships with potential customers.
- Make a positive impression on prospects with timely, relevant, and compassionate responses.
- Coordinate effectively between sales, marketing, and product teams.

Skills & Experience:
To excel in this role, you should have:
- A Bachelor’s degree or equivalent work experience.
- Outstanding written and verbal communication skills.
- Strong organizational, time-management, and prioritization abilities.
- The ability to thrive in a fast-paced and dynamic environment.
- An entrepreneurial mindset, willing to go the extra mile for success.
- Creativity and problem-solving skills to address challenges in a metric-driven setting.

Why Apply?
- Flexible PTO
- Base of $50,000 with commission potential up to $20,000.
- Access comprehensive health insurance, life insurance, and long-term disability/income protection.
- Receive a $2,200 annual learning subsidy, wellbeing program and stipend.
- Get support for your home office setup.
- 2-3 days in the NYC office

This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
** If you're interested in this opportunity, please submit your CV via the link provided **
 
Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software ERP, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.

Senior Software Engineer (Robotics)

Hybrid - Home/Office or fully remote (must be US-based)
Permanent position
$160,000-$180,000 base salary + benefits and market-leading package

We are proud to be working with one of the most well-funded Robotics companies in the US; conducting research into package delivery, warehouse robotic operations, and a host of other exciting projects at the bleeding edge of industrial robotic use-cases.

What you’ll do:

• Design, develop, and maintain software packages for controlling industrial robots - real-time control systems, graphical user interface and simulations.
• Writing software for robotic systems and supportive technology, including mathematical algorithms, control systems, computer vision and graphical user interface applications.
• Be an active contributor to new ideas, suggest new technologies, and ways of working.
• Mentor junior team members.

What you'll need:

• Bachelor's degree in computer science, software engineering, computer engineering or other related disciplines OR an equivalent combination of education and directly related experience.
• (Preferably) Master's or PhD in Robotics, Mechatronics, Control Theory, Collision Avoidance or relevant field of research.
• Strong experience with C/C++ software development.
• Experience with real-time systems.
• Experience with product version control and release management (Git).
• Experience with CMake for build automation, testing, packaging and installation of software.
• Experience with symbolic and numeric computing environments (e.g. Maple).
• Excellent communication and teamwork skills.
• Strong skills in using critical thinking by logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Excellent troubleshooting and complex problem solving skills.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Knowledge of the practical application of engineering science and technology preferred. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

** If you're interested in this opportunity, please submit your CV via the link provided **

Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.

*Senior / Staff / Principal Machine Learning Engineer *

Recommender Systems
Remote - USA (You can be based anywhere across USA)
  
We’re partnered with a global giant who are a challenger to some of the major social media platforms and they are looking to add creative and self-driven Staff or Principal Machine Learning Engineers to work on various projects at a massive scale with users well above 300M. 

This is a unique opportunity to build a platform from the ground up (think Facebook in 2006).
  
To give you insight into the role, they currently support close to 300 million users on their platform who have come online in just the last few years and their vision for the product is to revolve around its algorithmically generated content feeds and ensuring users remain engaged and diverse as it grows on a massive scale.
  
From a team perspective, they operate in a free and experimental way, the major difference from their competitors is they allow staff & engineers complete freedom to conduct experiments by learning from both successes and failures to develop highly scalable and state-of-the-art algorithms that will be used by hundreds of millions of people globally.
  
We’re currently attracting subject matter experts from Facebook, Amazon, Apple & Spotify, and we’re keen to hear from candidates who’ve worked on similar projects scaling up large systems (all applications considered).
  
Person Skills
- Ph.D degree in Computer Science or related quantitative discipline
- Experience in training ML models with frameworks like Tensorflow, PyTorch, MXNet, Caffe, Torch etc.
- 5 years of experience working on large systems at massive scale 
- Excellent coding skills in at least one of Python, C/C++, Java, NodeJS, Go, Scala
- Experience with distributed systems, scalable data processing frameworks (e.g., Spark,Kafka) and noSQL systems (e.g., HBase, Cassandra) is a plus

On offer is an excellent package and, in most cases, we are beating current packages. For example, leading salaries, genuine share options in a company in hyper-growth mode, bonuses, health insurance, and more.

This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

** If you're interested in this opportunity, please submit your CV via the link provided **

Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.