IT Support Analyst – 2nd/3rd Line

Oxford
competitive salary
 
As an IT Support Analyst you will be required to undertake technical activities concerning the installation and support of IT equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will also be expected to act as first line support for all helpdesk requests and incidents.
 
Main responsibilities
- Face to face, telephone and email support
- Purchase, Configure, install and maintain desktop and laptop PCs
- Support and configure of phone Systems
- Support of audio visual equipment, projectors and Video Conference facilities
- Manage the resolution of issues, problems, service requests and changes using Helpdesk tools
- Audit of computers to ensure all software is authorised and licensed
- Maintain an inventory/database of IT hardware and software
- Liaise with third party IT support Companies and vendors
- Working to defined standards and procedures

Knowledge and Skills
Essential
- Strong expertise in supporting Windows based PC’s and servers
- Windows Desktop (Enterprise)
- MS Office & MS Products
- Google G-Suite
 
Desirable Technical Experience
- Windows Server
- MS Exchange
- Firewalls (Checkpoint, PALO ALTO)
- Active Directory
- Networking
- Telephony
- IT Security
- Virtualisation - VMware
- MDM Platforms
- Mobile Phone Support (IOS & Android)
 
Due to the nature of the business, it is essential that you are eligible to obtain SC Clearance
 
This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

** If you're interested in this opportunity, please submit your CV via the link provided **

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